Refund policy

At Postenua.com, we care about your satisfaction. Our return and refund policy is designed to provide clarity and assurance in every transaction.

 

Return Eligibility

You may request a return within 30 days of receiving your order if the product is:

 

Unused and in original condition

Packaged with all original labels, inserts, or accessories

Accompanied by a valid proof of purchase (email confirmation or receipt)

How to Initiate a Return

To start the return process, please contact us at:

📧 support@postenua.com

📞 +447950489378

 

Returns should be sent to:

27 Badger Way, Blackwell, Bromsgrove, B60 1EX

 

Unapproved returns will not be accepted. Once approved, a return label and instructions will be issued.

 

Non-Returnable Items

 

Items marked final sale

Products used or damaged by the customer

Items with missing parts or packaging

Refund Timeline

Approved refunds will be processed to the original payment method within 10 business days after receiving and inspecting the item.