Refund policy

📦 Return & Refund Policy | gangmaodigital.com

Welcome to gangmaodigital.com, operated by GUANGSHENGYU GROUP LIMITED. We appreciate your business and are committed to providing a smooth shopping experience. Please review our return policy below.

🕒 Return Window

We accept returns within 30 days from the date your order is delivered. To qualify for a return, items must be:

  • Unused and in their original condition
  • With all original tags and packaging
  • Accompanied by a valid proof of purchase (order confirmation or receipt)

📩 How to Start a Return

To begin the return process, please contact us via:

All return shipments must be sent to:
GUANGSHENGYU GROUP LIMITED
Unit 135, 1/F., 143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong

⚠️ Returns without prior approval will not be accepted.
Once your return is approved, we’ll provide a prepaid return label and instructions.

🔁 Exchanges

Want a different item? Simply return the original item, and once the return is approved, place a new order.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of receipt and include photos if possible. We'll resolve it promptly.

🚫 Non-Returnable Items

We do not accept returns for:

  • Perishable goods (e.g. food, flowers, plants)
  • Custom or personalized items
  • Personal care products (e.g. beauty/skincare)
  • Hazardous or flammable materials
  • Gift cards or final sale items

Not sure if your item qualifies? Feel free to reach out.

🇪🇺 EU Customers – 14-Day Cooling Off Period

If your order is shipped to an EU country, you have the right to cancel or return it within 14 days without reason. Items must be unused and in their original packaging with proof of purchase.

💵 Refunds

After we receive and inspect your return, we’ll notify you of the refund status. If approved, a refund will be issued to your original payment method within 10 business days.

Please note: It may take additional time for your bank to process the transaction.

If it has been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at [email protected] or call +852 4431 3475.

🧾 Business Information

This website gangmaodigital.com is operated by GUANGSHENGYU GROUP LIMITED

  • Business Name: GUANGSHENGYU GROUP LIMITED
  • Business Address: Unit 135, 1/F., 143 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong
  • Business Registration Number: 76052570
  • Website: https://gangmaodigital.com
  • Email: [email protected]
  • Phone: +852 4431 3475