Refund policy
At Postenua.com, we care about your satisfaction. Our return and refund policy is designed to provide clarity and assurance in every transaction.
Return Eligibility
You may request a return within 30 days of receiving your order if the product is:
Unused and in original condition
Packaged with all original labels, inserts, or accessories
Accompanied by a valid proof of purchase (email confirmation or receipt)
How to Initiate a Return
To start the return process, please contact us at:
📞 +447950489378
Returns should be sent to:
27 Badger Way, Blackwell, Bromsgrove, B60 1EX
Unapproved returns will not be accepted. Once approved, a return label and instructions will be issued.
Non-Returnable Items
Items marked final sale
Products used or damaged by the customer
Items with missing parts or packaging
Refund Timeline
Approved refunds will be processed to the original payment method within 10 business days after receiving and inspecting the item.
